Safaricom introduces reverse call service ▷ Kenya News

Safaricom customers can now transfer call costs to the person they are calling in a reverse call feature that has been introduced by Kenya’s largest telecommunication company.

The service enables a caller to transfer the cost of a call to the receiver by adding ‘#’ before the number they are calling. For instance, to transfer the cost of the call to 0722000000, a customer will dial #0722000000.

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Safaricom introduces reverse call service

Safaricom headquarters along Westlands, Nairobi county. Photo: Nation
Source: UGC

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The caller’s phone number will appear as usual on the receiver’s phone but once they receive it they will be prompted to press 1 to accept the reverse call. The receiver will be charged normally.

“At Safaricom, we maintain our commitment to always provide our customers with relevant products in line with their needs,

“This innovation is in line with this commitment and has been tailored to mirror the relationships between our customers with a goal of empowering them to always remain connected with their loved ones,” said Safaricom Chief Customer Officer, Sylvia Mulinge.

Notably, the service is only available for local and on-net calls.

The feature complements Safaricom’s existing “Please Call Me” service which enables a customer to send five free messages to other customers requesting for a call back.

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